Terms and Conditions

Premises are let for holiday purposes only for the period stated on your letter/receipt by Avonside Alpine Estate but may be subject to change as may be notified by the owner prior to the commencement of the booking. 

Avonside Alpine reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon a possible and do out best to arrange alternative accommodation or alternative dates suitable, failing which all deposit monies paid will be refunded, but no other claim, right or action shall exist in or be made by either party.

It is our aim at all times to get our guest into their accommodation as soon as possible on the day of their arrival. During winter however, the premises are available 3.00pm. The premises are to be vacated SHARP at 10.00am on the day of departure. The purpose of these strict times is to allow the necessary time to clean the premises. Please consider your fellow incoming/outgoing holiday occupants. Car parking at the accommodation is also not available till time of check-in. We cannot allow access for the storage of any items prior to your check in time. Failure to depart before 10:00 on the day of departure may incur and extra charge which will be 1/7th of the 7-night peak season rate.

All damage, breakages or losses to the property and/or furniture/furnishings are to be reported immediately to Avonside Alpine Estate management and paid for. All furnishings and equipment must be left in the premises as originally found. All properties have a strict NO SMOKING Policy.

 

We are pet friendly for friendly pets. You bear the full responsibility for the health and safety of your pet and for all their actions. We accept no liability what so ever. All damaged must be reported to Avonside Alpine Estate immediately and cost will be allocated for repair or replacement,

Functions and parties on the premises are strictly not allowed. Avonside Alpine Estate reserves the right to terminate your tenancy immediately if you cause nuisance or annoyance to neighbours or are found to be holding a function or party. Unless stated within the property description, all premises are fully self-contained including linen i.e. sheets, pillowcases, towels, bath mats, tea towels. The premises are not serviced during your stay.

The maximum number of persons permitted to occupy the booked premises will form part of the booking contract and will be nominated when you make your booking. Persons found occupying the premises over and above the number on the booking form will be charged automatically to the security deposit at $250 a day for the term of the booking.

You are required to allow repair and or service personal to enter the premises for the purpose of conducting any repair or service deemed necessary by Avonside Alpine Estate. Such times of entering will be arranged prior where possible and will between the hours of 9:00 AM and 5:00 PM. All persons should be aware that we located on a farm and this logistically can sometimes create difficulties in locating parts and suitable persons for the repair and maintenance of some items within the property you have rented. Avonside Alpine Estate at all times will do it's very best to remedy items that are not operational in a reasonable timeframe. Avonside Alpine Estate takes no responsibility for delays in the repair that are outside its control.

Guests at the property as an invitee of the property owner must be aware that they are not permitted to conduct any business activity whilst occupying the property.

Payments


A deposit of 50% of the total cost of the booking, inclusive of all services ("Total Cost"), must be received within 3 working days of the reservation being made before a reservation can be confirmed. Failure to do so may result in the reservation being automatically cancelled without notice.

Final payment of the remaining 50% of the Total Cost must be received no later than 30 days prior to the arrival date. Failure to make the final payment on time will result in the booking being automatically cancelled without notice. Payment must be made in full, no part payments can be accepted and the payment must be made by the person whose name the booking is in. When payment is made by direct transfer from one account into another the payee must include the name of booking in the details and if possible dates of booking.

Any charge for services to you, not billed at the time of your confirmation will be added to your account for settlement and be charged to the same credit card used as security at the time of arrival.

All monies are paid into our statutory trust account, Snowy Mountain Stays  a/c 224783. 

Credit Cards Payments
A 1.5% merchant fee applies on all credit card transactions. In the event of a cancellation credit card fees are not refundable. 

Payment Plans
A deposit of 10% of the total cost of the booking, inclusive of all services ("Total Cost"), must be debited to your credit card within 3 working days of the reservation being made before a reservation can be confirmed. Failure to do so may result in the reservation being automatically cancelled without notice.

The remaining 90% of the Total Cost must be paid by credit card in equal instalments, which will be calculated by the system with the final instalment paid no later than 30 days prior to the arrival date. Failure to make the final payment on time will result in the booking being automatically cancelled without notice. Payment must be made in full, no part payments can be accepted and the payment must be made by the person whose name the booking is in. When payment is made by direct transfer from one account into another the payee must include name of booking in the details and if possible dates of booking.

Any charge for services to you, not billed at the time of your confirmation will be added to your account for settlement and be charged to the same credit card used as security at the time of arrival.

Cancellation fees will be charged in accordance with the Cancellation Conditions set out below. If the date on which the reservation is made or the date on which the deposit is otherwise due, is less than 60 days prior to the arrival date, immediate payment in full of the Total Cost is required at the time of making the reservation unless otherwise notified to you at the time the reservation is made.

Cancellation Fees
Cancellation of a booking must be in writing & must be received by
Avonside Alpine Estate stated at the end of these terms & conditions. Cancellation fees will be charged on confirmed bookings in accordance with the following Cancellation Conditions.

Deposits cannot be transferred between properties & will not be refunded or applied towards payments for any other properties.

Bookings are non-transferable to other parties and to sublet the accommodation to other parties is a breach of this agreement.

Failure to make final payment on the due date will result in an automatic cancellation of the booking without notice & the following Cancellation Conditions will also apply.

 

Rebooking Fee

If a date change is requested by the guest for any reason, a fee of $120 applies

Cancellation Policy
Bookings cancelled more than 60 days prior to the arrival date are subject to a cancellation fee of 30% of the Total Cost. Bookings cancelled 30 to 60 days prior to the arrival date will incur a cancellation fee of 50% of the Total Cost. Credit card fees incurred by Avonside Alpine are not refundable.

For those bookings cancelled less than 30 days prior to the arrival date, a cancellation fee of 100% of the Total Cost will be incurred (that is, there will be no refund)

For bookings cancelled due to unforeseen circumstances out of the control of all parties, a minimum 25% cancellation fee will be applied plus any other charges incurred by our company in the booking process.

Notification of Cancellation must be made in writing or by email and sent to the address at the bottom of this cancellation policy. Phone messages cannot be accepted.

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Cancellation – Refund Policy Due to COVID 19

For bookings taken after  18/8/2021 applying only to bookings directly taken directly through our websites.

The following applies.

1.If we are in lock down and not able to receive you a full refund less 10% and a management fee of $75

2. If you, the person who made the booking is in lock down and are not able to be received by us a refund of 75% plus a 10% booking voucher will be provided. 

3. Accommodation canceled at guests request 100% cancellation fee applies

4. Points 1, 2 & 3 do not apply to Bookings made through online travel agencies or 3rd parties. For policies regarding 3rd parties visit 3rd party websites.

We cannot be made responsible for decisions outside our control.

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Security Deposits
Security deposits may apply on all pet friendly and a security deposit form will be required to be completed and returned before occupation is allowed. The amount secured by each booking varies . If you require more information on the security deposit you should call our  office on 0400868683 To complete the security deposit a valid credit card will be required. The security deposit form will be emailed to you before arrival onto Avonside Alpine Estate. Failure to complete the security deposit prior to your arrival will incur a $50 fee.

Weather Conditions
Under no circumstances can Avonside Alpine Estate be held responsible for snow or weather conditions and cancellations made thereafter. Holidays cannot be cancelled other than in accordance with the cancellation policy detailed in this document.


Conditions - All information in respect of goods & services offered, including prices, is subject to alteration or withdrawal without notice. Avonside have the right to alter, amend or cancel all or any arrangements or prices in regard to accommodation. The right to alter prices referred to in the preceding paragraph applies until the Avonside Alpine Estate has received a deposit. During winter midweek stays are Sunday to Thursday nights. Weekends are Friday & Saturday nights.

No responsibility or liability is accepted or undertaken by
Avonside Alpine Estate, its employees, agents or contractors for any death, injury, accident, damage to personal property (including baggage) or any other matter arising from any act, omission or thing outside of their control.

In addition to the terms & conditions set out above, any booking is subject to such further terms & conditions as advised at the time of booking or as may be displayed at the time of utilisation of the item or service.

Any provision of, or the application of any provision of, these term & conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.

Privacy

Avonside Alpine Estate is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all.

Avonside Alpine Estate may use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Avonside Alpine Estate only last while you’re browsing our website. We do not store persistent cookies on your computer. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise, it is anonymous.

We do keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

Pricing Policy

Avonside Alpine Estate prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable.

Insurance

Avonside Alpine Estate strongly recommends you obtain travel insurance upon making this booking. This insurance can protect you against loss of personal belongings, public liability & also against your need to cancel under certain conditions.


Avonside Alpine Estate
Email: info@AvonsideAlpineEstate.com.au